In this age of technology and with the continued implementation of AI, staff upskilling and reskilling are not just important—they are essential. What upskilling or reskilling initiatives has your organization put into place to keep up with the evolution of parking and mobility positions?
Erik Nelson, PCIP
Director of Operations & Technology Consulting
Walker Consultants
“We are focusing on our people, people, people—Overall satisfaction, training and professional development, and growth. Yes, technological innovations are changing the nature of work, but it is still our people who are keeping clients and customers happy, and will do so for the foreseeable future.”
Garth Boyst
CTO
Ocra
“We are fearless but cautious in learning new skills. It can be a tough rope to walk. It is absolutely worthwhile to dedicate time to learning and retooling and skilling up and then disseminating that knowledge throughout the team, but naturally the tradeoff is more inherent risk. Are we focusing on the right things? Are we allocating time and resources properly? But it’s about being equipped to calculate and manage that risk. We are, and that’s why we’re able to come out ahead and do what we want to do.”
Katherine Beaty
Executive Vice President of Customer Experience
TEZ Technology
“One of the cornerstones of our strategy is the recognition that collaboration is paramount. We actively engage in hosting and participating in a spectrum of knowledge-sharing platforms, including workshops, coffee talks, seminars, and conferences. Notably, we extend our reach beyond the confines of the parking industry, tapping into insights from experts both within and outside our specific domain. By actively seeking out industry experts, we ensure exposure to the latest trends and cutting-edge technologies.”
Jim Anderson
Independent A/E/C Market Development Executive
“Embrace the AI evolution by learning the vernacular, its value potential, while exploring and bringing forward to leadership, opportunities to benefit and optimize its unique value to your position and organization.”
Daniel DeMott, PMP, CSM
Chief Technology Officer
Elite Parking Services of America
“We promote service through skilled employees and technology. We use multifaceted continuous education programs that engage in traditional and hands on learning throughout the entire organization. We never stop learning and growing in our technology services.”
Corrigan Salerno
Policy Associate
Transportation for America
“Artificial Intelligence tools like ChatGPT have major utility beyond text generation and can help scale up small organizations’ analytical capabilities. At Transportation for America, we are utilizing AI to process thousands of rows of qualitative text to evaluate transportation project data in a way that could not, in the past, have been completed without dedicating hundreds of hours of staff time. Upskilling personnel with data analysis skills and combining that with new AI tools can enable smaller, lower-capacity organizations to conduct new analyses of large qualitative data sets and draw actionable conclusions.”
HAVE A QUESTION? Send it to editor@parking-mobility.org and watch this space for answers from the experts.
The opinions and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking & Mobility Institute or official policies of IPMI.
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