"Professional development and growth are best achieved by using individual courage and fortitude. Especially in the parking and mobility world, far too often our constituents and peers push back and discourage possibilities for improvement, advanced technology, and the display of true leadership. Courage to carry the ‘flag’ and fortitude to prevail will manifest the best in all of us.”

"Personal growth is best achieved by being mentored and by mentoring others. I had the good fortune for having two mentors with completely different styles and perspectives in my early days as a lawyer. This enabled me to select from each the attributes that best suited my style and mannerisms. knowledge regarding substance of any area of expertise is not as important as the right manner to interact with people. Being mentored is an honor. It means that someone sees potential in you and is willing to take his or her time to enhance your skill set. There is great satisfaction in nurturing an employee and a chance to learn again important skills for interacting among multi generations.”

"I believe the essential skill for today and tomorrow’s parking and mobility professional is to become a generalist rather than just parking and mobility professional. The rapid transformation of this industry will require us to have a multi-disciplinary knowledge of a wide range of subject matters, such as technology, marketing and communication, economic development, and land-use policies, among others. Furthermore, considering the fluidity of the business, flexibility and adaptability will be of utmost importance. In essence, being attentive to emerging trend lines and having a broader vision of the world around our industry will allow us to continue to grow and thrive professionally and, equally important, bring added value to our organizations.”

"Flexibility, in my opinion, is one of the most vital skills for today’s parking and mobility professionals to possess. Industry trends, as well as the culture, are constantly changing and new technology is always being developed. It’s important that you can pivot quickly and adapt accordingly to be successful in a parking career.”

"Ray Kroc, Founder of McDonald’s, said “Green and Growing or Ripe and Rotting.” Today’s parking and mobility professionals must have (and keep) a desire to learn. Stop learning, and you become irrelevant.”

"Be present. ‘Overheard’ learning via a colleague in an office environment or in the field is invaluable. And then, demonstrating these learned skills in front of others is vital to career growth.”

"After enhancing your professional development with the highly respected CAPP credential, the most vital skill to possess in our industry, in my opinion, is having the continued knowledge and expertise of emerging industry technologies and how to successfully implement them into your parking/ mobility environment. Continually acquiring and having the awareness of the rapid advancement of new industry tech ensures that your business performance and customer service goals are being achieved at the highest levels.”

"Creativity, drive, and an entrepreneurial spirit are the most important qualities for today’s parking and mobility professionals. The industry is in a state of constant change and evolution, and professionals who are able to adapt and evolve accordingly, while seeking out and identifying new opportunities and partnerships will thrive. Being able to draw on your foundational knowledge while seeking out new initiatives in a changing industry that better our communities, promote access, equity, and customer service, and grow our organizations, is essential.”

"LISTEN! It is truly an underestimated skill. I am often asked, “how do you always seem to make the right decisions?” It’s by learning and listening to my employees, peers, bosses and mentors over these past many years, and from the experiences and decisions we make along our career path that shape who we become as an effective leader.”

"Your Emotional Intelligence (EI) will play a key role in your professional growth. The need to connect with others in an effective manner has become more critical in how the world has changed over the last 24 months. Your ability to guide thinking and behavior will set you apart.”

"Listening. Being successful and growing within your career, is the ability to be able to take what someone says and either learn from it or adapt to it. Often, we listen to give a response but need to listen and absorb the content whether we agree or not.”

"The ability to adapt to change with a focus toward learning new skills and expanding one’s expertise. When considering your parking and mobility career, align yourself with those who educate and value broad learning programs such as the CAPP program.”

"Being open-minded is one of the most important soft skills in our profession, being receptive (respectfully) to new and different ideas. Gain experience with an open mind while seeking to learn the many aspects of our industry through opportunities…both presented and sought after. This solid foundation is well suited to support the development and growth for a successful career.”